Service Excellence is no longer solely the concern of the hospitality industry. Our students come from a wide range of industries, all of which seeking to gain the tools that will give them a competitive edge in their particular field of expertise.
Read on and discover what some of our previous students have to say about their eMBA studies
Lotta Prinssi, eMBA alumnus
Antti Vaasjoki, eMBA alumnus
Ossi Uotila, eMBA08, Key Account Manager, Fazer Ltd
Acquiring leadership skills, along with understanding business processes, finance and strategy were the most important benefits that I gained from studying the eMBA. Now I have a more structured approach to my work. I understand why things should be done a certain way. Also, I understand selling not only products, but also ideas, and how to make my point clear.
Studying is hard work, but you can clearly see the benefit after it is completed. It was definitely worth it. I feel that I’m at the next level. I can apply for jobs that I wasn’t able to before this
Sanna Tienari, eMBA10, Account Manager, Finlandia-talo
“Nowadays, service exists in all industries and it is the main differentiation tool for companies when products are quite similar,” she explains. “Service is one of the bricks to build a brand of the company; each employee influences the company brand image with their service.”
Currently working as an account manager in the sales department at Finlandia-talo, a couple of years ago Tienari found that with her children requiring less of her time, she had the opportunity to focus more on herself and make an enthusiastic return to study.
While life has certainly been busy for her over the past couple of years, keeping a balance between her studies, work and family life has proven to be a challenge she has successfully overcome.“Work and studies are combinable, and they benefit each other in this programme especially,” she observes. “My studies were strongly linked to my work at Finlandia-talo. Also, when you are interested in the study content it is much easier to motivate yourself and find the time.”
“We were all from different companies and industries. It was really great to share ideas with such a mixed group. During the many opportunities for group work, we exchanged work life experiences and got new ideas from one other. Furthermore, the immersion programme that saw us visiting Silicon Valley in San Francisco was a unique experience that united the group.”
With her thesis submitted and having been accepted, Sanna now stands at the beginning of the next stage for her career – after a well-earned summer break, that is.
“My competence has definitely grown,” she reflects. “This programme has benefitted my company and also myself both professionally and personally. During my studies I have been a part of projects that haven’t previously been my responsibility, but with my study experience I have been able to give my input to these projects and to also expand my professional expertise.”
Mika Roman, eMBA08, Business Line Manager, STT
Studying the eMBA helped me grow and develop my skills. It expanded my business perspectives and was highly relevant for my work. Since graduating, as well as being promoted I have created and implemented a new service in my organisation.
Studying can sometimes feel like hard work, but it's very rewarding when you can see the results.If you have ambition and a desire to improve yourself, the eMBA will give your career a huge boost.